Terms of Sale, Delivery and Returns

Prices

To avoid any hidden surprises all prices shown include V.A.T, at the current rate of 20% and all orders will be supplied with a full tax invoice.  


Special Order Items

We are happy to supply items ordered specifically to customer special requirements. In this case we will confirm the price, carriage charge and expected delivery time. Special order items must be paid for in full before dispatch.


Payment 

We accept all major credit and debit cards; online payments are handled via our secure payment processing partners PayPal and WorldPay. You may also order by telephone if you prefer.


Delivery 

Our aim is to dispatch all orders placed before 1pm (Monday to Friday) the same day.

For UK Mainland and Northern Ireland addresses we offer a selection of delivery options, please take care to choose your preferred option at the time of ordering.

Standard Service

Standard Delivery - Delivery usually within 2 - 3 days - from £4.95

Priority Service

Express Delivery - Delivery usually within 1 - 2 days - from £7.95

Next Day Delivery - Guaranteed Next Day Delivery (Week Days Only) £14.00

For Next Day Delivery on a Saturday or for delivery outside the UK, please contact us.


Returns

You are welcome to return your purchase within 30 days, should you change your mind or are not happy with the product received. All returned items will be refunded only if received by us unused and in the original packaging. The sender must pay all carriage charges when returning items unless the product is faulty. The amount refunded will be for the returned item only and will exclude any delivery charges that were incurred during the original order.    


Out of Stock Items

Your order will not be held up should an item be out of stock, unless we have contacted you first and have your agreement. All stock items you have ordered will be sent out as normal and the outstanding item(s) will follow as soon as they are back in stock. We will advise you via e-mail when the outstanding item(s) have been dispatched.  


Packaging

Ensuring safe delivery of your item is very important to us and every order is packed with great care. Where possible, we try to use recycled boxes and other packaging materials during the packaging process.   


Contact Us

If you have any questions regarding our Terms of Sale, Delivery or Returns please do not hesitate to contact us.